Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. Due to the nature of healthcare disposables, we cannot accept return requests after this period.

2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:

It must be in the exact same condition that you received it.

It must be unused.

You must provide the receipt or proof of purchase.

3. How to Start a Return
To initiate a return, please contact us at healthcaredisposable.pk@gmail.com.

Return Address: Ghazi Road, Lahore.

Important: If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues
Please inspect your order immediately upon delivery. Contact us right away if:

The item is defective or damaged.

You received the wrong item or incorrect quantity.

We will evaluate the issue immediately and make it right.

5. Non-Returnable Items & Exceptions
Due to hygiene, safety, and sterility regulations, certain types of items cannot be returned:

Opened or broken seals: Any disposable item where the original sterile packaging has been opened or tampered with.

Personal care & hygiene products: Items meant for direct bodily contact or personal sanitation.

Hazardous materials: Flammable liquids, gases, or chemical-based healthcare solutions.

Promotional items: We cannot accept returns on sale items or gift cards.

If you have questions or concerns about a specific product, please reach out to us before placing an order.

6. Exchanges
The fastest way to ensure you get what you need is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. Refunds
We will notify you once we have received and inspected your returned item to confirm if the refund is approved.

Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.

Processing Time: Please remember that it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at healthcaredisposable.pk@gmail.com.